FOR HOSTS.
Q: Who can become a host on BookNaija247?
A: Anyone who owns or manages a hotel, serviced apartment, private flat, or short-let space can become a host. You must verify your identity using a government-issued ID and a valid phone number before your listings go live.
Q: How do I list my property?
A: Once registered and verified, simply log in to your dashboard, upload quality photos, add accurate descriptions, set availability, pricing, amenities, and choose whether to allow agents to promote your property.
Q: How does commission work?
A: BookNaija247 charges a 15% platform commission on each completed booking. As a host, you can also set your own commission amount or percentage for agents who refer bookings to your listing.
Q: When do I get paid?
A: Payments are made immediately after the guest checks in, and processed via your saved bank details. Hosts are advised to read our Terms & Conditions for full payout guidelines.
Q: What type of properties can I list?
A: You can list: Hotel rooms, Studio apartments, 1-5+ bedroom serviced apartments, Luxury short-let homes, Villas or executive lodges.
Q: What are the benefits of listing on BookNaija247?
A: Exposure to a growing audience, access to verified bookings, agent promotion, secure payout system, 24/7 support and in-app communication.
FOR AGENTS
Q: What does an agent do on BookNaija247?
A: Agents don't list properties. They share a unique referral link tied to verified listings. When someone books through your link, you earn commission based on what the host set.
Q: How do I become an agent?
A: Register, upload a government-issued ID and phone number for verification. Once approved, access your referral link and dashboard.
Q: How do I earn and withdraw commissions?
A: Each successful booking earns you commission, paid after guest check-in. Request payout via your registered bank account.
Q: What features does the agent dashboard offer?
A: Transaction analytics, referral link, payout request, in-app chatbot, and promoted listings access.
Q: Can I promote all listings?
A: Only listings that allow agent promotion are eligible and clearly marked.
FOR GUESTS
Q: How do I book a stay on BookNaija247?
A: Search by city, select your property, review details and amenities, and pay securely via the app.
Q: What kind of accommodations are available?
A: Standard hotel rooms, luxury suites, studio to multi-bedroom apartments, duplexes, penthouses and more.
Q: What amenities can I expect?
A: Wi-Fi, A/C, Smart TV, 24/7 power, kitchen, housekeeping, self check-in, parking, security.
Q: Is my payment safe?
A: Yes. All payments are securely processed through the app's encrypted gateway.
Q: Can I cancel or modify my reservation?
A: Policies vary. Always check cancellation terms on the listing before booking.
Q: When is check-in and check-out?
A: Times vary per property. Check listing or contact host.
GENERAL
Q: Verification & Security
A: All hosts and agents must verify their ID and phone number. This ensures trust and safe transactions.
Q: Payouts & Commissions
A: Hosts and agents are paid after guest check-in. Track and request payouts from your dashboard.
Q: Support & Communication
A: Use in-app messaging for host chat, agent chatbot for guidance, and 24/7 customer support via the app.
