BookNaija247 (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://booknaija247.com or use our mobile application (collectively, the “Platform”). Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information when you interact with the Platform:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Date of Birth
- Billing Information (e.g., credit/debit card details)
- Government-issued ID (for identity verification)
- Business or property information (for Hosts and Agents)
- Address/location data (where applicable)
b. Usage Data
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and other user behavior analytics
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance user experience, analyze traffic, and support advertising/marketing efforts.
2. How We Use Your Information
We may use your information to:
- Process and manage bookings
- Create and manage user accounts
- Facilitate communication between Guests, Hosts, and Agents
- Verify identity and prevent fraudulent activity
- Send confirmations, invoices, and updates
- Provide customer support
- Personalize user experience and content
- Improve our website, products, and services
- Comply with legal obligations and enforce our policies
3. Legal Basis for Processing (under NDPR & GDPR)
We process your personal data based on:
- Consent: when you sign up or opt into communications
- Contractual necessity: to fulfill booking transactions or service agreements
- Legal obligations: to comply with applicable Nigerian and international laws
- Legitimate interests: to operate and improve our business
4. Sharing and Disclosure of Information
We may share your data with:
- Service Providers (e.g., payment processors, identity verification platforms)
- Hosts or Property Managers (to facilitate bookings)
- Agents (only with your consent during referrals or bookings)
- Law enforcement or government authorities if required by law
- Affiliates and partners for marketing or operational support (with safeguards)
We do not sell or rent your personal data to third parties for their marketing purposes.
5. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Inactive accounts and unused data may be anonymized or securely deleted after 2 months.
6. Data Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Access controls and password protection
- Regular audits and platform vulnerability testing
Despite our efforts, no system is 100% secure. We encourage you to protect your login credentials and contact us immediately if you suspect unauthorized activity.
7. Your Rights
Depending on your jurisdiction, you have the right to:
- Access and obtain a copy of your personal data
- Correct or update your personal data
- Withdraw consent where processing is based on consent
- Request deletion of your account and associated data
- Object to processing for direct marketing
- File a complaint with a data protection authority (e.g., NITDA in Nigeria)
To exercise these rights, email us at info@booknaija247.com.
8. International Data Transfers
If you are accessing our services from outside Nigeria, please note that your data may be transferred to and processed in Nigeria. We take appropriate steps to ensure that your data is treated securely in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child, we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised version on the Platform with a new “Last Updated” date. We encourage you to review this policy regularly.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Email: info@booknaija247.com
Phone: 09169229429
